Home > Discussion, Random, Tips > A Book and Some New Toys

A Book and Some New Toys

October 27, 2011 Leave a comment Go to comments

Soon after Steve Jobs’s death, I went ahead and ordered a copy of his biography. I spent some time deciding which electronic version I wanted (Kindle vs. iBooks), but I ultimately realized that I could just go ahead and buy the hard copy, thus avoiding any syncing issues entirely. This book would be worth owning on paper anyway.

So I actually received the book two days ago, and having only read a couple chapters in, I can say that the book is great. I won’t bore you with any details since I suspect anyone reading this blog will probably read that book anyway. Furthermore, other tech blogs have been incessantly posting tidbits from the book, behavior I find incredibly annoying since most people want to read those tidbits for themselves. It’s not even tech news!

The other day, an interesting deal popped up on SlickDeals. Verizon had two iPhone 4/4S bundles listed in their online store as free. I quickly jumped and ordered 3 of each (the maximum allowed amount). That was last Sunday. On Thursday, my order status never updated, so I called in and asked. I kept getting vague answers about how I’d be getting an email with more details on my order on Friday, but my order would be processed by then. On Friday, lo and behold, I get a cancellation email with an offer for 30% off. Psh. Not cool. Anyway, I called in to complain, and insisted that my order should be fulfilled. I get some attitude from the first CS rep, suggesting that since I was not a Verizon customer, I could only get the 30% off offer as a courtesy. Discrimination eh? Escalation! I pointed out that I’d talked to non-Verizon customers who successfully had their orders pushed through by calling in (SDers). At first the supervisor tries to deny that and suggest that the other person might have just taken the 30% discount. I insisted that that was not the case. After 20 minutes of arguing, I successfully got one of each package pushed through, again “as a courtesy.” Yeah, 3 of each was probably a little bit excessive hahaha. Anyway, along with my book the other day, my package came. For a little bit of my time, I got a free Power and Protection Package, and a Premium Brand Package. The P&P Package had a case + belt clip, a car charger, and some screen protectors. The PB Package was the real winner. It included a Jawbone Icon, an Incase case (with a little stand), and another set of screen protectors. Cool! What I’ve learned from this experience: Verizon’s customer service isn’t really that great unless you pull a little bit of arm twisting; companies are usually on the hook for pricing errors, unless they want to lose customers. I know I sound like a bit of a jerk for all this, but the person I spoke with on Thursday actually promised to process my order.

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